zerallPrivacy Policy
This policy explains how the Zerall apps handle data. The apps are Hub, Kova, Senda and Trace, made by Zerall Ltd, a company registered in Nigeria and based in Lagos. Our apps are tools for freight forwarding companies. Most of the data in them is data a forwarding company enters about its own business and its own customers.
Only the information needed to make Zerall work for a forwarding business.
Your customers’ records are not a marketing product.
Email zerall.ltd@gmail.com for access, correction or deletion requests.
01 Data the apps handle
When a forwarding company uses our apps, it enters records such as:
- Customer names and phone numbers.
- Container records, including what each customer is shipping.
- Payment and debt records, such as rates, amounts owed and amounts paid.
The apps also need basic account details for the forwarding company itself, such as a business name and a login.
02 Where the data lives
- Offline apps. Kova and Senda run on the forwarding company’s own Windows computers. The records stay on those devices. We do not receive a copy in the normal course of use.
- Cloud features. Where an app syncs or backs up data online, that data is hosted on Supabase, which runs on secure cloud infrastructure, and is used to run the service for that company.
03 How we use it
- We use it to make the apps work and to support the forwarding company that uses them.
- We do not sell your data or your customers’ data to anyone.
- We do not use it for advertising.
Kova and Senda help a forwarding company send packing lists and bills to its customers on WhatsApp. Those messages go through WhatsApp, which is run by Meta and has its own privacy terms. We do not control WhatsApp.
04 Keeping data safe
We take reasonable steps to protect the data our cloud features hold. For the offline apps, security of the computer the app runs on is in the hands of the forwarding company that owns it, so we recommend keeping those devices locked and backed up.
05 Your requests
If you are a forwarding company using our apps and you want to see, correct or delete data we hold for you, email us at the address below. If you are a customer of a forwarding company that uses our apps, the first place to ask is that company, since the records belong to them. We will help them respond.
Our apps are business tools for freight forwarders. They are not meant for children.
06 Changes and contact
If we change how the apps handle data, we will update this page and the date at the top. Questions or requests about privacy: zerall.ltd@gmail.com.
Zerall Ltd · Registered in Nigeria (CAC) · Lagos
RC number: 9616502
Know where to start.
I am a forwarding company using Zerall
You may ask us to help you access, correct or delete data we hold for your business. Email zerall.ltd@gmail.com and tell us the name of your company and the request.
I am a customer of a forwarding company
The forwarding company that collected your details is usually the first and best place to ask about its records. We will assist that company where appropriate.
Does WhatsApp receive customer information?
Kova and Senda can help an office send packing lists and bills through WhatsApp. Those messages are delivered through WhatsApp, a Meta service, and are also subject to Meta’s own terms.